Return Policy
Wrinkle MD Skincare & Technologies Inc. stands behind the quality of every product we sell. This Return Policy outlines the terms under which returns, exchanges, and refunds are accepted for purchases made through wrinklemd.com.
1. Return Eligibility
We accept returns on unopened, unused products in their original packaging within 30 days of the delivery date. To be eligible for a return, items must be in the same condition in which they were received: undamaged, with all original components and packaging intact. Products that have been opened, used, or show signs of tampering are not eligible for return unless defective.
2. Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Products purchased on final sale or as part of a promotional clearance event
- Digital content, downloadable materials, or subscription access
- Products returned more than 30 days after the delivery date
- Items damaged due to misuse, improper storage, or failure to follow product instructions
3. Defective or Damaged Products
If you receive a product that is defective, damaged in transit, or materially different from what was ordered, please contact us within 7 days of delivery at the information below. We will arrange a replacement or full refund at no cost to you. Where possible, please retain the original packaging and provide photographs of the damage to expedite the resolution process.
4. How to Initiate a Return
To begin a return, contact our support team by email or phone to receive a Return Merchandise Authorization (RMA) number. Returns submitted without an RMA number will not be accepted. Once your RMA is issued, securely package the item and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to a defective or incorrectly shipped product.
- Email: support@wrinklemd.com
- Phone: (888) 687-6108
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be applied to your original payment method within 7 to 10 business days. Please note that your financial institution may require additional processing time before the credit appears on your statement. Original shipping charges are non-refundable unless the return is the result of our error.
6. Exchanges
We do not process direct exchanges. If you wish to receive a different product, please initiate a return for the original item and place a new order through wrinklemd.com once your return has been approved. This ensures the fastest possible fulfillment of your preferred item.
7. Contact Us
For all return-related inquiries, please reach our customer support team:
- Email: support@wrinklemd.com
- Phone: (888) 687-6108
- Mailing Address: 1443 Rock Spring Rd, Bel Air, MD 21014, United States